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Terms and Conditions

HomeTerms and Conditions

Last updated: 16 October 2026

These Terms and Conditions govern your use of the Dental Leaders Academy platform available at dla.dental (the “Platform”) and every purchase you make on it. By creating an account, enrolling in a program or completing a purchase, you confirm that you have read and accepted these Terms and our Privacy Policy.

1. Who we are

The Platform is operated by Education Avenue SRL, a company registered in Romania, VAT number RO46501140 (“Dental Leaders Academy”, “DLA”, “we”, “us”). You can reach us at office@dla.dental.

2. What the Platform offers

Dental Leaders Academy is an educational platform for dental professionals. Depending on what is available at a given time, it includes:

  • Online programs, such as The Category of One Master Program™, delivered online over a defined period;
  • online courses and the clinical library, with video lessons, materials, quizzes and certificates of completion;
  • live sessions (online meetings, live streams, Zoom sessions) and masterclasses and events, some of which take place in person;
  • assessments and tools, such as professional-profile questionnaires (DISC, Clinical DNA, dentist archetype) and mentoring or case-discussion areas;
  • free content and a launch list you can join to be notified when new programs open.

The exact content, schedule, format and duration of each program, course or event are described on its own page. That description forms part of these Terms for that product.

3. Your account

  • The Platform is intended for adults (18+) and primarily for dental professionals and students of dentistry.
  • You agree to provide accurate information and to keep it up to date.
  • Your account is personal. You may not share your login details or allow anyone else to access paid content through your account. We may suspend accounts that show signs of shared or automated use.
  • You are responsible for keeping your password confidential and for all activity under your account. Tell us immediately at office@dla.dental if you suspect unauthorised access.

4. Prices, orders and payment

  • Prices are shown on the product page and at checkout, in the currency indicated there. The Category of One Master Program™ is currently priced at USD 310. Value added tax is applied where required by law.
  • Payments are processed securely by Stripe. We never see or store your full card number.
  • Your order is confirmed when the payment succeeds. You will receive a confirmation email and access in your account (“My Account”). Invoices are issued electronically and sent to the email address you provide; if you need an invoice for a company, enter the company details at checkout.
  • Discount codes are valid only under the conditions communicated with them, cannot be exchanged for cash and cannot be combined unless stated otherwise.
  • We may change prices at any time. Changes do not affect orders already paid.

5. Access to programs and courses

  • Access starts once your payment is confirmed, unless the product page states a later start date.
  • The Category of One Master Program™ runs over 52 weeks. Content may be released progressively during the program. Unless the program page says otherwise, your access lasts for the duration of the program (12 months from enrolment).
  • We continuously improve our content. We may update, reorder or replace lessons and materials, provided the overall substance of what you purchased is preserved.
  • Products purchased before 16 October 2026, on the previous version of dla.dental or on HeatLearning, remain valid under the conditions in force when they were purchased.

6. Right of withdrawal and refunds

Consumers in the European Union have the right to withdraw from an online purchase within 14 days of the purchase, without giving a reason.

Programs and courses on the Platform are digital content supplied online. When you start accessing the paid content (for example by opening a lesson, watching a video or downloading a material) within the 14-day period, you expressly request immediate performance and acknowledge that you lose your right of withdrawal from that moment, in accordance with the applicable consumer-protection rules (Romanian Government Emergency Ordinance no. 34/2014 and Directive 2011/83/EU).

  • If you have not accessed any paid content, you can withdraw within 14 days by writing to office@dla.dental with your name and order details. We will refund the full amount, using the same payment method, within 14 days of receiving your request.
  • Purchases made by companies or by professionals acting for their practice are final once access has been granted, except where the law provides otherwise.
  • If a technical problem on our side prevents you from using a program and we cannot fix it within a reasonable time, we will offer a solution or a proportional refund.

7. Masterclasses, live sessions and events

  • Each masterclass or event has its own page with its date, location, program, price and specific conditions (registration, payment deadlines, cancellation and transfers). Those conditions apply in addition to these Terms.
  • Speakers, schedules or venues may change for reasons beyond our control. We will inform you as early as possible.
  • If we cancel an event, you can choose between transferring to another date or event and a full refund of the amount paid for that event.
  • For online live sessions, you are responsible for your own internet connection and equipment. If a session cannot take place properly because of a problem on our side or the speaker’s side, we will reschedule it or provide the recording.
  • Travel, accommodation and other personal costs related to in-person events are not refunded by us.

8. Intellectual property and permitted use

  • All content on the Platform (videos, texts, materials, methodologies, frameworks such as The Category of One™, graphics and trademarks) belongs to Education Avenue SRL or to its speakers and partners, and is protected by intellectual-property law.
  • We grant you a personal, non-exclusive, non-transferable licence to access the content you purchased, for your own professional development, during your access period.
  • You may not copy, record, download (unless a download option is offered), redistribute, resell, publicly display or share the content, nor use it to train artificial-intelligence systems. Videos may carry a personal watermark.
  • Breaching this section allows us to suspend or close your account without refund, and to claim damages.

9. Educational purpose

Our programs are designed for professional education and development. They do not replace clinical judgement, professional training required by law, or advice tailored to a specific patient. You remain fully responsible for the clinical decisions you take and for complying with the rules of your profession in your country. Certificates of completion confirm participation in our programs; they are not an official qualification unless the program page explicitly states an accreditation.

10. Content you share

  • You are responsible for what you post or upload on the Platform (answers, comments, mentoring cases, images, files).
  • Patient information: before uploading clinical cases, images, scans or any other material relating to patients, you must remove anything that could identify the patient or obtain the patient’s explicit consent, as required by data-protection law and by the rules of your profession.
  • You grant us the right to store and display that content to the extent needed to provide the service (for example, to mentors or to the group you share it with). We do not use it publicly without your permission.
  • We may remove content that is unlawful, offensive, misleading or that breaches these Terms.

11. Acceptable use

You agree not to disrupt the Platform, attempt unauthorised access, use automated tools to extract content, impersonate other people, or use the Platform for unlawful purposes or for unsolicited advertising.

12. Availability and third-party services

We aim to keep the Platform available at all times, but there may be interruptions for maintenance, updates or reasons beyond our control. Some features rely on third-party services (for example Stripe for payments, Vimeo for video, Zoom for live sessions). Their own terms apply to their services.

13. Liability

To the extent permitted by law, we are not liable for indirect losses (such as loss of income or opportunity) resulting from the use of the Platform or of the educational content, and our total liability for any product is limited to the amount you paid for it. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

14. Suspension and closing your account

You can ask us to close your account at any time. We may suspend or close an account that breaches these Terms, after informing you where reasonably possible. Closing an account for breach does not entitle you to a refund.

15. Changes to these Terms

We may update these Terms to reflect changes to the Platform or to the law. The version in force is always published on this page, with its date. Changes do not apply retroactively to purchases already completed.

16. Applicable law and complaints

  • These Terms are governed by Romanian law. Disputes will be settled amicably whenever possible; otherwise, by the competent courts in Romania, without affecting the mandatory consumer-protection rules of the country where you live.
  • For complaints, write to office@dla.dental. We reply within 30 days.
  • Consumers can also contact the Romanian National Authority for Consumer Protection (ANPC), or use alternative dispute resolution (SAL).

17. Contact

Education Avenue SRL · VAT RO46501140 · office@dla.dental